{"id":962,"date":"2021-09-23T11:16:36","date_gmt":"2021-09-23T08:16:36","guid":{"rendered":"http:\/\/piccolo-fashion.gr\/?page_id=962"},"modified":"2022-06-22T17:51:42","modified_gmt":"2022-06-22T14:51:42","slug":"politiki-epistrofon-proionton","status":"publish","type":"page","link":"https:\/\/piccolo-fashion.gr\/en\/politiki-epistrofon-proionton\/","title":{"rendered":"Exchanges - Returns"},"content":{"rendered":"
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Exchanges - Returns<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Exchanges & Returns<\/span><\/p>

Our main goal is for you to be happy with the products you purchase. For this reason, we have a flexible returns policy, always in accordance with existing legislation and the terms of the companies \/ manufacturers of the products we sell. If you are not satisfied with your purchase, you can request to exchange or return the product and ask for a refund or credit.<\/span><\/p>

Terms and Conditions for Exchanges and Returns of the items from piccolo.gr<\/b><\/span><\/p>

Product returns are accepted within 15 days from the date of receipt<\/p>

    1. Products must be packaged securely to be protected during transport<\/li>
    2. The products must have been purchased exclusively from\u00a0piccolo-fashion.gr<\/a><\/li>
    3. The products must be in excellent condition, unused, not washed and in their original packaging with all their labels and tags<\/li>
    4. The products must be accompanied with the necessary documents (retail receipt or invoice and Return Form)<\/li>
    5. Defective products can only be replaced with the same products<\/li>
    6. For hygiene reasons, returns on socks and underwear are not accepted.<\/li><\/ol><\/li><\/ol>

      Return Procedure<\/b><\/span><\/p>

      1. Contact us to explain why you want to return the products.<\/span><\/p><\/li>

      2. In case of a defective product, it is necessary to send us a photo of the product in question at info@piccolo-fashion.gr to facilitate communication between us and for the manufacturer to accept the product return.<\/span><\/p><\/li>

      3. You can download the Return Form HERE<\/a>, fill it in and send it to us by email at info@piccolo-fashion.gr<\/span><\/p><\/li>

      4. Package the product so that it is protected during shipment.<\/span><\/p><\/li>

      5. Send the parcel with the courier company that we will indicate to you at the address AG. Nikolaou 100, Ilion.<\/span><\/p><\/li><\/ol>

        **Transportation costs for defective products are borne by www.piccolo-fashion.gr.<\/i><\/span><\/p>

        Exchange Procedure<\/b><\/span><\/p>

        In case you want to return a product because you changed your mind or you have ordered the wrong size, color etc, and should the aforementioned terms and conditions be met:<\/span><\/p>

        1. Contact us to explain why you want to exchange the products.<\/span><\/p><\/li>

        2. Download the Return Form HERE<\/a>, fill it in and send it to us by email at info@piccolo-fashion.gr<\/span><\/p><\/li>

        3. Package the product so that it is protected during shipment.<\/span><\/p><\/li>

        4. Send the parcel with the courier company of your choice* at the address AG. Nikolaou 100, Ilion.<\/span><\/p><\/li><\/ol>

          * Transportation costs for exchanges are set by the courier companies and are borne by the customer.<\/i><\/span><\/p>

          Alternatively, you have the option of sending the product by ELTA courier with recipient charge. However, you will be charged 5 euros for receiving the exchange item, regardless of order volume.<\/span><\/p>

          **The return process is completed in an average of 5 working days from the receipt of the items.<\/i><\/span><\/p>

          For more information call 6955268690<\/span><\/p>

          In case you want to exercise the customer's right of withdrawal, read more here.<\/a><\/span><\/p>

          ______________________________________________________________________<\/span><\/p>

          Disclaimer:<\/span><\/p>

          According to Directive 2013\/11 \/ EC, which was incorporated in Greece with JM 70330\/2015, the possibility of electronic consumer dispute resolution is now provided through the Alternative Dispute Resolution (ADR) process throughout the European Union. If the customer has the status of a consumer (ie a natural person acting outside the professional capacity) and has any issue with a purchase made from our Website, they can initiate the ADR process through the single all-union platform for electronic dispute resolution ( platform ADR) available at <\/span>https:\/\/webgate.ec.europa.eu\/odr\/main\/index.cfm?event=main.home.chooseLanguage<\/u><\/span><\/span><\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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